Group Operations Manager

Job Title: Multi-Outlet Operations Manager

About Us:

DKD Co. is the largest Anytime Fitness Franchisee group with multiple outlets across Singapore. We are seeking a dynamic and experienced Multi-Outlet Operations Manager to oversee and optimize the operations of our diverse locations.

Job Overview:

As the Multi-Outlet Operations Manager, you will be responsible for ensuring operational excellence, consistency, and profitability across all our outlets. You will lead a team of outlet managers, implement company-wide initiatives, and drive performance improvements while maintaining our high standards of quality and customer service.

Key Responsibilities:

• Strategic Planning and Execution:

Develop and implement strategies to improve operational efficiency and profitability across all outlets

• Analyze performance metrics and market trends to inform decision-making and resource allocation

Lead the execution of company-wide initiatives and ensure consistent implementation across all locations

• 2. Performance Management:

Set, monitor, and evaluate key performance indicators (KPIs) for each outlet

• Identify underperforming outlets and develop targeted improvement plans

Conduct regular performance reviews with outlet managers and provide constructive feedback

• 3. Team Leadership and Development:

Oversee the recruitment, training, and development of outlet managers and key staff

• Implement succession planning and talent development programs across all locations

Foster a positive work culture that promotes teamwork, innovation, and high performance

• 4. Financial Management:

Manage budgets and financial performance across all outlets

• Identify cost-saving opportunities and implement efficiency measures

Collaborate with the finance department to ensure accurate reporting and forecasting

• 5. Quality Control and Standardization:

Ensure consistent quality standards and brand representation across all outlets

• Develop and maintain standard operating procedures (SOPs) for all locations

Conduct regular audits and inspections to maintain compliance with company policies and industry regulations

• 6. Customer Experience:

Develop strategies to enhance customer satisfaction and loyalty across all outlets

• Analyze customer feedback and implement improvements to address common issues

Ensure a consistent and high-quality customer experience across all locations

• 7. Crisis Management and Problem-Solving:

Develop and implement crisis management protocols for multi-outlet scenarios

• Address and resolve complex operational issues that affect multiple locations

Make swift, informed decisions in high-pressure situations

• 8. Vendor and Stakeholder Management:

Manage relationships with key vendors and partners to ensure optimal service and cost-effectiveness

• Collaborate with other departments (e.g., marketing, HR, finance) to align multi-outlet operations with company-wide objectives

Represent the operations team in senior management meetings and strategic planning sessions

• 9. Innovation and Continuous Improvement:

Stay informed about industry trends and best practices in multi-unit management

• Propose and implement innovative solutions to improve operations and customer experience

Lead change management initiatives to keep the organization competitive and efficient

• Qualifications:

5+ years of experience in multi-unit operations management

• Proven track record of improving operational performance and profitability across multiple locations

Strong leadership skills with experience managing diverse teams across different geographical locations

• Excellent analytical and problem-solving skills, with the ability to make data-driven decisions

Outstanding communication and interpersonal skills

• Proficiency in operations management software and data analysis tools

Willingness to travel frequently to different outlet locations

What We Offer:

• Competitive salary commensurate with experience

Performance-based bonuses

• Professional development opportunities

The chance to make a significant impact in a growing organization

To Apply:

Please submit your resume, cover letter, and a brief description of your most significant multi-unit management achievement to [Confidential Information] and [HIDDEN TEXT]

DKD Co. is an equal opportunity employer and values diversity in our workforce.

Job Types: Full-time, Permanent

Pay: $5,000.00 - $11,000.00 per month

Benefits:

• Additional leave

Flexible schedule

• Gym membership

Parental leave

• Professional development

Schedule:

• Monday to Friday

On call
Supplemental Pay:

• Commission pay

Performance bonus

• Yearly bonus

Experience:

• Operations management: 4 years (Required)

Work Location: Hybrid remote in #03-01 to #03-04, Singapore 329853

Expected Start Date: 01/10/2024