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RECRUITPEDIA PTE. LTD.

Guest Experience Officer (Hospitality) Islandwide

Early Applicant
  • 4 days ago
  • Be among the first 50 applicants

Job Description

Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Guest Experience Officer to be part of their Customer Service team for ongoing transformation projects. They are located Islandwide - easily accessible.

Duties:

  • Provide courteous and efficient service, striving to fulfill each guest's request whenever possible. Ensure all telephone calls are answered promptly, within three rings.
  • Be well-versed in all room types, rates, and availability, and up-sell services whenever possible.
  • Take ownership of guest issues, addressing complaints promptly and in line with established procedures. Report to a supervisor for further follow-up if needed, and complete glitch reports when necessary.
  • Ensure the safety and security of guest rooms by following emergency and fire procedures, and encourage guests to use Safe Deposit boxes (El-Safe) in accordance with hotel policies.
  • Be knowledgeable about hotel facilities, functions, major city attractions, and events to provide guests with accurate information. Maintain a professional, courteous relationship and effective communication with all hotel personnel.

Requirements

  • Minimum O Level
  • Willingness to work rotating shifts.
  • Min 1-2 years of customer service experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [Confidential Information]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

More Info

Industry:Other

Function:Hospitality

Job Type:Permanent Job

Skills Required

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Date Posted: 20/11/2024

Job ID: 100934869

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Last Updated: 20-11-2024 06:26:29 PM
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