Job Title
Guest Relation Host
Job Description Summary
Job Description
The Guest Relations Host is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive, engaged, and well supported in the workplace, and that they are able to thrive in a dynamic environment.
The Guest Relations Host plays a large role in creating a first impression of the company via in-person and phone interactions with individuals, including prospective clients, employees, guests and vendors who walk through the door or call the location. They will be responsible for a dedicated zone or building, acting as the first line of response for all visitor and reception management and its associated needs in that zone or building.
The Guest Relations Host will also be the first point of contact for Business Lounge and Hospitality management. This individual will also be responsible for ensuring daily space readiness, and offering F&B services so guest, clients and employees can be productive without friction or challenges. We are seeking a passionate and driven professional to act as an ambassador and liaison between our client, employees and visitors who come to the site. Ideally, this individual cares deeply about the level of interaction and the quality of the experience the recipient enjoys during their initial interactions at the site.
Guest Relations Hosts must have a spirit to serve at the core of their DNA and typically come from a hospitality or co-working background. They are the experience curators, creating moments of delight and care through memorable, anticipatory and personalized human interactions.
We are looking for a highly collaborative self-starter who enjoys solving problems, has fantastic communication skills, and can bring an elevated customer experience to employees and visitors in the workplace environment.
Job Description
About Your Role:
Ensures a smooth and seamless employee and guest experience by communicating warmly, clearly, and effectively with the employee, guest, employee host, vendors, etc. to meet the request at hand.
Consistently offers professional, friendly, and welcoming interactions.
Greets, assists and/or directs visitors, vendors and the general public employing a professional, courteous, and respectful demeanor at all times.
Is actively visible in the reception area and always accessible to the customer via phone or walkie talkie. Provides advance notice to manager and customer for personal time off.
Provide F&B to visitors or clients at the lounge. Needs to undergo food safety handling course.
Responsible to work with Housekeeping Team to ensure sufficient supplies of cups and jugs.
Maintains guest registration logs via electronic guest management system (if required)
Assists with any changes or new information promptly and reliably, following up with the customer to ensure satisfaction with course of action.
Ensures positive guest/group experience, through personal interaction and attendance at functions or other interactions throughout the day.
Assists with administrative responsibilities, including supply ordering, visual inspection of conference rooms, guest space or supply closet or other responsibilities as required and requested.
Displays professionalism and a sense of pride in all aspects of his/her duties and responsibilities.
Understands and adheres to all safety and security protocols.
Reviews internal work order system and reports service requests through building work order system. Communicates to building management as tenant/landlord liaison.
Coordinates necessary corrective actions by property management personnel, AV techs, or third-party vendors.
Serves as a liaison between client and building vendors.
Assists in the coordination of events/catering/ad hoc requests.
When required, Guest Relation Host is expected to provide support to Community Hosts to maintain the level of experience provided.
About You:
Minimum of 1 years of related work experience in real estate services, travel/hospitality, retail, customer service or a college degree
1 years of experience in face-to-face interaction with customers and F&B hospitality / retail services preferred.
A pleasant phone voice and excellent verbal and written communication skills a must
Organization and attention to detail required.
Must be able to work in a fast paced, high-volume environment.
Proven experience in using computer essentially including proficiency in Outlook, Word and Excel required.
Ideal candidate must have a positive attitude and be comfortable in providing customer service to a diverse population.
Work Environment and Work Schedule:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions.
Job Schedule:
Monday to Friday
- 00am to 7pm (require starting at 10.30am to prepare space before center open) including one hour break.
Saturday 11am to 3pm (require starting at 10.30 am to prepare space before center open) including one-hour break.
Key Competencies:
Communication Comfortable corresponding with executive level clients and interacting with individuals at all levels.
EQ Showcase exceptional emotional intelligence and empathy.
Organized Detail oriented, confident, self-starter with exceptional organizational skills.
Proactive Maintain a can do mentality with the ability to act with minimal information.
Character Demonstrate integrity, accountability, self-awareness, and strong work ethic. Showcase strong business acumen.
Professional Project an approachable and professional image in personal appearance, manner, and demeanor.
Resilient Ability to work under pressure, while acting in a calm manner
Technology Proficiency Ability to successfully use the Microsoft Suite and comfortability in learning proprietary tech tools. People-focused, customer-centric hospitality specialist.
Why join Cushman & Wakefield
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from:
Being part of a growing global company
Career development and a promote from within culture
An organization committed to Diversity and Inclusion
We're committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional, and technical capabilities, and we reward with a comprehensive employee benefits program.
We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, color, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.
