Guest Relations Assistant Manager

OUE Restaurants has launched an exciting nightlife and culinary destination in the 4th quarter of 2023, and we are building a team of like-minded individuals who believe in creating experiences and meaningful connections (as much as we do).

Located in the heart of the Central Business District of Singapore and perched at the roof-top of one of the city's iconic skyscrapers, the venue will present 2 concepts across 3 levels and will operate from lunch time till late night.

Job Summary

The Guest Relations Assistant Manager will be supporting the Guest Relations Manager in monitoring departmental performance and implementation of any corrective measures. This individual is also responsible for providing support to the team members and administration of company policies and procedures.

Key Responsibilities

. Supervising and assisting in daily aspects of the team and ensuring customer needs are met.

. May train new staff or assist management with the process.

. Providing customer support in escalated situations.

. Servicing VIP client needs, both at venue and beyond (Concierge services for Ultra VIPs)

. As requested by the Manager, conduct, or assists with performance evaluations that are timely and constructive.

. Monitor and manage daily bookings and ensure reservations have been assigned to maximise seating plan.

. Ensuring CRM system is always maintained by the team with up-to-date customer details.

. May train new staff or assist management with the process.

. As requested by the Manager, conduct, or assists with performance evaluations that are timely and constructive.

. Build a high performing and engaged team by coordinating day to day operations and addressing staff and customer concerns.

. Smoothing out problems within the workplace.

. Collaborate with team members and identify ways to increase VIP client database via new business strategies.

. Analysing consumer behaviour to ensure that that client expectations are exceeded.

. Anticipate VIP clients and table guests needs and the provision of flawless, professional, and upscale guest service experience.

. Assist the Events and Sales Manager and ensure that the team performs related duties as assigned.

. To work closely with the Events and Sales Manager by pro-actively finding potential leads to grow the business.

. Supervise and motivate staff to perform their best.

. Act as a representative and set an example for the team.

. Performs other related duties as assigned.

Requirements

. Minimally 2- 3 years of experience in an established group, or similar field.

. Diploma/Degree in Hotel & Business Management, Hospitality, Business Administration, or related qualification preferred.

. Excellent written and communication skills with a flair of customer service communications.

. Relationship management skills and openness to feedback.

. Excellent interpersonal, leadership, coaching and conflict resolution skills.

. Familiarity with customer service principles.

. Adaptive, open-minded and willingness to be flexible.

. Problem-solving attitude with a positive mindset.

. Self-starter with the drive and enthusiasm to help where needed and work as part of a team.

. Ability to perform all functions within the restaurant/club, when needed.

. Able to work flexible hours, public holidays, and weekends.