GUEST RELATIONS EXECUTIVE

TSH and its subsidiaries and associated company (together, the Sloshed Group) is in the business of (i) operating a multi-concept chain of pubs and bars, and (ii) the import and distribution of spirits, wines and liquors. Sloshed Group currently operates several outlets covering six (6) concepts. Quaich Bar (4 outlets) and Signature Reserve with whisky as the main theme and The Other Room as our award-winning cocktail bar.

With Two (2) newly outlets just opened - Quaich Wanderlust@Hotel InterContinental Singapore and Quaich Capitol Whisky and Cigar Lounge@Hotel Kempinski, a luxury blend of a cocktail and whisky bar hidden in a corner of two of the finest internationally acclaimed hotels awaits the right candidates to enter with us into a world that is intimate and exclusive, yet complete in every way, with its finesse dripping from every drop of liquid in the glass, through every bite teeth, sinks our food offerings, while eyes glisten with awe a professional yet friendly service experience of a knowledgeable and passionate team.

JOB DESCRIPTION:

.Manages reservations through phone and email, ensuring restaurants are confirmed.

.Responds to guest enquiries and requests.

.Communicating guest information to the team (special requests, occasions) to personalize guests experience.

.Requests guests for their dining feedback and communicate feedback to the manager.

.Ensures each guest is warmly welcomed.

.Welcomes guests by name and bring them to the designated seats.

.Ensures each guest gets a fond farewell before they leave.

.Assists in building and maintaining a strong guest profile database.

JOB REQUIREMENTS:

.At least 1 year of working experience in the related field is required for this position

.Excellent guest relations and service skills.

.Handles guests requests, concerns and feedback.

.Contributes ideas for operations improvement and guest experience enhancement.

Resourceful in managing ad-hoc requests and resolving challenges.

.Outgoing and friendly.

.Attention to details.

.Able to commit on weekends and Public Holidays.