Fico is a casual, beachfront Italian restaurant along East Coast Park by Chef-Partner Mirko Febbrile. Fico is inspired by Cucina Povera (a waste-not, want-not approach) and celebrates the simplest things in life, from humble ingredients to genuine, no-frills hospitality.
Fico is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.
As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.
For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a Great Place To Work (2022, 2023) and one of AONs Best Employers. Wherever you are on the team, whatever your definition of success, well set you on the right path.
Our Guest Relations team is integral to the guest experience, and is often the first encounter with our brand. This role sets the scene for our Front of House to be able to deliver unparalled service and experiences to our guests.
Youll be in-charge of:
Managing reservations through phone calls, emails and other forms of communications
Ensuring there are no overlapped reservations, and that tables are ready before the guests arrive
Responding to any guest enquiries and requests
Warmly welcoming every guest that enters the restaurant
Addressing guests, recognize any special occasions mentioned and pass on the information to the team to personalise guests experience
Assigning guests to designated seats as per seating plan
Taking initiative to check on guests regularly to make sure that their needs are met
Requesting guests for their feedback and relay feedback to the manager on duty
Assisting in building and maintaining a strong guest profile database, keeping the information updated regularly
Engaging with guests in the profile database whenever there are changes in the menu, special promotions, events and birthdays
Carrying out any other duties as assigned by the Manager
What to expect:
Direct transport in to restaurant from Bedok MRT Station
5 day work week
Join a dynamic, young and fun loving service team
Excellent team culture and a defined career growth plan to develop yourself
We love people who:
Go above and beyond to make someone else's day
Are thoughtful and kind, while upholding high standards
Own outcomes and drive solutions
Are ever-curious and always learning
Benefits:
We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individuals key milestones, as well as one month sabbaticals for long-service individuals.
Take an inside look at our culture or find out more here.
https://www.lobehold.com/playbook
https://instagram.com/tlbg.openarms
Click on Apply or send your CV via Whatsapp to
Should your application progress to the next stage, we will be in contact to arrange for an interview.
