Job Summary:
A GRM acts as a brand ambassador, build relationship with customers and leads the GRM Team to ensure service excellence, ensure standards are adhered to.
General Traits:
- Charismatic and approachable personality
- Believe in providing service excellence
- Able to maintain composure in stressful situations
- Patience to teach and guide inexperienced staff
Roles During Operations:
- Complete GRM job scopes
- Highlight any upcoming customers that would require special attention during rollcall
- Manage walk-in customers, and manage customer waiting expectations
- Work closely with service team
- Able to arrange customer arrivals and manage seating timings
- Greet Rewards Premium Members by name
- Handle and resolve customer complains
- Build relationship with customers
- Train and lead GRO Team to ensure excellence service
Roles During Non-Operations:
- Follow up upcoming reservations with standard reservation timeframe
- Ensure GRO Team's daily opening and closing
- Provide sales quotations and event preparation necessities
- Setup and train GRO department at new outlets
- Handle and resolve customer feedback
- Standardize GRO's procedures
- Assist Restaurant Manager to train service team
- Participate in various company initiatives and projects
Job Requirements:
- Good Command in written and verbal English
- Good Command in verbal Mandarin and Korean
- At least 5 years experience in customer relation
