GUEST RELATIONS MANAGER

Job Description & Requirements

. Provide upscale guest service experiences for clients

. Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns

. Analyze customer feedback from guests and online reviews and suggest ways to improve ratings

- Ensure high levels of customer satisfaction by monitoring service standards and addressing customer feedback.

- Handle customer complaints and inquiries professionally, resolving issues quickly and efficiently.

. Establish friendly relationships with regular clients

. Foster a culture of hospitality excellence, professionalism, and continuous improvement among team members.

- Oversee day-to-day operations of the outlet, ensuring that everything runs smoothly and efficiently.

Requirements.

. Japanese knowledge and speaking is advantage.

. Good communication skills are must.

. Customer service drive with outstanding communication and active listening skills

. Excellent problem-solving and multitasking skills

. Leadership skills along with the ability to motivate a team into high performance

. Ability to work flexible hours