The Warehouse Hotel is a meticulously restored 37-room modern boutique hotel in Robertson Quay, part of the prestigious Design Hotels portfolio. Historically detailed architecture bridges heritage and the contemporary, with thoughtful hospitality at its core.
The Warehouse Hotel is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.
As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.
For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a Great Place To Work (2022, 2023) and one of AONs Best Employers. Wherever you are on the team, whatever your definition of success, well set you on the right path.
Our Guest Relations & Front Office team is the first point of contact for our guests on their journey with usthis role is central to the curation of exceptional and unforgettable experiences.
Youll be in charge of:
Registration of guests at check-in, including the processing of all guest reservations and the assigning and blocking of rooms
Understanding and adhering to all front desk cashiering duties, including proper credit and cash handling policies and procedures
Communicating efficiently on room status, room status tracking, all locations, and rates
Establishing and implementing expected guest programs and professionally handle guest requests and questions
Actively improving hotel standards by providing relevant information such as customer feedback
Carrying out daily front desk operations
Ensuring that all guests receive a positive first and last impression at The Warehouse Hotel
Who were looking for:
Open to individuals with no experience but are keen to develop a career within the hospitality sector
Willing to work on a rotating roster
Individuals that are eager to learn and has a passion in customer service
Individuals who are well groomed and possesses good communication skills
Demonstrates a pleasant personality with a mature disposition
A fast learner with an ability to think on his/her feet.
We love people who:
Go above and beyond to make someone else's day
Are thoughtful and kind, while upholding high standards
Own outcomes and drive solutions
Are ever-curious and always learning
Benefits:
We believe in taking care of our people, so they can take care of others. We recognise and support each individual through medical and insurance coverage, employee dining discounts across our venues, celebrations for each individuals key milestones, as well as one month sabbaticals for long-service individuals.
Take an inside look at our culture or find out more here.
https://www.lobehold.com/playbook
https://instagram.com/tlbg.openarms
Click on Apply or send your CV via Whatsapp to
Should your application progress to the next stage, we will be in contact to arrange an interview.
