Guest Service Executive - Front Office

An exciting opportunity has arrived at The Garcha Group, Singapore's luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International-the world's largest and most prestigious hotel company.

Marriott Hotels:

. Duxton Reserve Singapore, Autograph Collection

. Maxwell Reserve Singapore, Autograph Collection

. The Vagabond Club, a Tribute Portfolio Hotel

. The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

. Yellow Pot, Anouska's (Duxton Reserve)

. Shikar, Cultivate Cafe, Isabel Bar, Officers Mess Polo Bar (Maxwell Reserve)

. The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

. GupShup (The Serangoon House)

Garcha Group Benefits:

. As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

. As an associate of a Marriott hotel, you have access to the Global Learning + Development tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

. Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

. 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

. 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Responsibilities include but are not limited to:

- Process guest check-ins and room assignments following the hotels rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.

- Process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.

- Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with safety boxes, additional guest room keys, transportation, etc.

- Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.

- Perform night audit during midnight shift and prepare necessary reports.

- Handle any Marriott-related enquiries.

- Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.

- On time and at work when scheduled and in proper uniform.

- Attend department meetings as scheduled.

- Consistent professional and positive attitude and actions when communicating with guests and associates.

- Flexibility to work in other positions/deaprtments as the need arises.

- Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.

- Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.

- Check with manager / supervisor before leaving work area for any reason.

- Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

- Any other duties / tasks as requested by management.