Guest Service Officer

About the Company

Hello! Welcome to Plaza Premium Group, we're people passionate about Making Travel Better. We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You don't need to be from this industry, you do need to be passionate.

Our promise to you:

• We will respect and value your background and perspectives
• We will work together with integrity
• We will share our incredible pride for job, company and industry

What we ask of you:

• Bring passion to all that you do
• Listen, move fast and think innovatively
• Speak up, have ideas and share them
• Believe in customer service, and treating every person with kindness

As industry leaders in innovating global airport hospitality you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.

We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts.

In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa etc.

With the future of travel always in sight, we created Smart Traveler, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better.

Join our family today.

Together, we'll make travel better.

About this position

The Guest Service Officer directly addresses the needs of all guests and ensures an exceptional guest experience. Represents the Hotel & Lounge to the guest throughout all stages of their stay. Determinates a guest's reservation status and identifies their duration of stay.

Responsibilities:

Register guests and to assigns rooms, accommodating special requests whenever possible.

Verifies the guest's method of payment and follows established credit-checking procedures.

Carry out regular checks of all areas, such as food counter, shower room, toilet, internet area to ensure cleanliness and tidiness at all times and the functionality of all facilities.

Overall, to achieve higher satisfaction level to Company's target(s) set from time to time and conduct continual improvement to achieve the highest customer satisfaction level.

Requirements:

Relevant experiences in hotel or customer service is an advantage

Customer-orientated with a pleasant disposition and the ability to work in a fast-paced environment

Ability to multi-tasking while maintaining a positive attitude when working with guests and team members

Computer literate and able to navigate through the company system

Outgoing, good communication, interpersonal skills, active listening and showing empathy

Be willing to perform shift work and work on weekends, Public Holidays - 5 days work week