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CONCORDE HOTEL SINGAPORE

Guest Services Manager - Telephone

Early Applicant
  • 6 hours ago
  • Be among the first 50 applicants

Job Description

Job Descriptions

  • Oversee hotel telephone operations, including staffing, scheduling, and performance management.
  • Train, mentor, and evaluate telephone operators to ensure high standards of customer service.
  • Develop and implement procedures and best practices to improve efficiency and guest satisfaction.
  • Monitor call metrics and analyze data to identify trends, areas for improvement, and opportunities for increased performance.
  • Handle escalated guest issues and complex reservations, providing effective solutions and maintaining positive guest relations.
  • Collaborate with other hotel departments to ensure smooth coordination and information flow.

Requirements

  • Proven experience in a call center management role, preferably within the hospitality industry.
  • Strong leadership and team management skills.
  • Excellent communication and problem-solving abilities.
  • Able to work rotating shifts, weekends and public holidays

More Info

Industry:Other

Function:Hospitality

Job Type:Permanent Job

Date Posted: 28/11/2024

Job ID: 101767565

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