Register guests and assign rooms, accommodate special requests whenever possible. Assist in pre-registration and blocking of reservations when necessary
Stay up to date on room rates, packages, discounts and how to handle each, as well as how each relates to other departments
Develop a thorough knowledge of the room rates, room locations, types of rooms, and reception operations
Must have thorough knowledge of the Resort's facilities, hours of operations of Food & Beverage outlets, etc
Promptly notify housekeeping of all check-outs, also inform housekeeping of late check-outs, early check-in, special requests and day use rooms
Develop a working knowledge of the reservation operations, process current and future reservations. Know cancellation procedures and forfeitures
Handle guest check-out efficiently and in a friendly professional manner
Know cash handling procedures, file and post all charges to guest, master and city ledger accounts
Answering phone enquiries
Attending to guest feedback
Requirements
Minimum N level education
Minimum 1 year experience
Computer literature
Good communication and interpersonal skills
A good team player
Able to work 3 rotating shift duties including weekends and Public Holidays & able to stand for long hours
