Guest Services Officer

Voted Best Independent Hotel Award by TTG Asia Travel Awards for 10 years running as well as Winner of TripAdvisor Certificate of Excellence 2017, we invite you to be part of the Front Office team as you take on the following responsibilities:

• Work across reception, concierge, and executive lounge
• Welcome guests warmly and assist with arrival/departure efficiently and accurately
• Handle guest feedback with empowerment and accountability
• Exposure to F&B operations (e.g., knowledge of food, wine, clearing plates)
• Manage Executive Lounge breakfast, high tea, and evening cocktail (including alcohol service)
• Collaborate with other departments to deliver memorable guest experiences
• Gain versatility through learning opportunities in the rooms division

We will love to hear from you if you have a passion in creating experiences for our guests and is able to work independently in a fast paced environment. Prior experience is not required and this role requires individual to perform rotating shifts across a 5-day week. Able to work 03 rotating shifts.