DUTIES & RESPONSIBILITIES:
- Helps to ensure that all hair stylist assistants and beauticians properly welcome customers making the latter feel at ease and comfortable during their visit to the salon
- Advises customers on appropriate hairstyles, colours, and treatments
- Recommends to management the appropriate hair care products and other related items
- Ascertains that hair stylists and beauticians undertake washing of customers hair, conditioning, cutting, colouring, and styling
- Keeps up with the newest haircuts, products, and trends
- Assists in the cleaning of workstations and sanitizing of equipment all throughout the day
- Helps the Hair Director in meeting with suppliers and, as needed, orders fresh goods
- Supports to keep a sufficient availability of hair supplies and equipment on hand
- Receives customer payment for salon services rendered when needed
- Ensures that the customer's requirements are well understood by the junior hair stylists and beauticians
- Assures that treatments are performed in a comfortable, pleasant, and hygienic setting
- In coordination with the operations staff, helps to oversee the scheduling of customer appointments with adequate time allotted for each one
- Provides clients with assistance and advice when needed, especially when offering colour services.
- Ascertains that patch testing is conducted as the case may be
- Assists to ensure that all client record cards are filled out by junior hair stylists for all colour and perm appointments
- Keeps the work space clean and instruments sanitized after each customer
- Ensures the promotion and showing of retail items to customers
- Guarantees that complaints/customer feedback are addressed inside the salon first, with the help of the salon managers and conducts investigations as needed
- Ensures that all necessary infection control and prevention measures are followed at all times
- Reports to the senior managers any concerns that might jeopardize the health, safety, or well-being of customers or team members
- Undertakes any other assigned ad-hoc duties as the business requires
QUALIFICATIONS:
- Level-III Certification in Hairdressing
- Three (3) to five (5) years hands-on experience in hair care and hair style
- Excellent hair styling and perming skills
- Able to grasp business requirements and processes
- Good communication skills
- Enjoys interacting with customers
