Head, Business Continuity Management

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Summary:

Reporting to the Head of ERM, the Head, Business Continuity Management will be responsible for co-ordinating the development and implementation of the Business Continuity (BC) and IT Disaster Recovery (ITDR) programmes to minimize business impact due to operational disruption, with a focus on recovery and resumption of critical business services to fulfil business and regulatory obligations.

Job Description:

Key Responsibilities:

• Oversee the delivery of the Business Continuity Management (BCM) programme for the business in accordance with Group policies and standards
• Oversee all DSII management and adherence of MAS 134
• Develop and maintain comprehensive entity level BC and Incidence Management (IM) plans
• Coordinate the creation of departmental Business Impact Analyses (BIA) and BC plans
• Support execution of the BC plans and coordinate the efforts of crisis management response and recovery
• Manage annual ITDR exercises with IT department and business department stakeholders
• Facilitate training and exercises to prepare staff for handling disruptions effectively including coordinating industry wide stress scenario exercises
• Ensure compliance with internal and regulatory BCM requirements and guidelines (include fulfilling all reporting requirements)
• Provide secretariat support for Steering Committee meetings
• Perform third party due diligence assessments on BC preparedness
• Manage BC enquiries from internal stakeholders
• Assist in Incident discussion, assessments and reporting

Desired Experience and Skills:

• Proven experience (at least 12+ years) in Business Continuity Management and/or IT disaster recovery programme delivery, preferably within a financial institution.
• Strong leadership and team management skills.
• Excellent communication and coordination abilities with internal and external stakeholders
• Knowledge and implementation experience of applicable laws and regulations in the insurance sector
• Strong understanding of business continuity standards and best practices
• Experienced in coordinating BC and IT disaster recovery exercises

Qualifications:

• Bachelor's or Master's degree in Business Management, Computer Science, or related field
• Professional certifications such as CBCP, MBCP, PMP, DRI or ISO would also be highly desirable

Language:

Strong command of the English language

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.