Job Summary
- Building the Resilience of the Group will enable us to be able to withstand, respond and recover from operational disruptions. The pillars of Resilience include Operational Resilience (including Business Continuity Management), Crisis Management, and Operational Continuity in Resolution. This role focuses on the Resilience pillar of Crisis Management and will provide leadership and capability managing Crisis Management throughout the Bank. The role-holder will define the Crisis Management Structure and be responsible for addressing crises and developing plans to avoid a debilitating impact on the Bank's businesses.
- The role-holder will work closely with key stakeholders across TTO, Business, Technology, Functions and Country Management Teams to ensure effective delivery of Crisis Management related activities and is accountable for the development, implementation, and execution of the Group's end-to-end strategic approach and execution of crisis management. During crisis, this role is accountable for providing the Group and Regional Management Teams with crisis management counsel and specific advice on co-ordination of the bank wide response.
Responsibilities
Strategy
- Lead the development and implementation of the Crisis Management Plan across the Group, including defining roles, responsibilities, communication protocols, and response procedures.
- Provide the leadership which delivers an integrated Crisis Management capability to support the Group strategic intent and encompassing external best practice and innovation.
- Directly engage with members of the Group Management Team, Regional CEOs, Business CEOs and other key stakeholders on thematic strategic aspects of Crisis Management to ensure that the Bank is able to respond to Crisis events.
- Advisor to Group CEO, Group Management Team, TTO and other key stakeholders in the Bank on Crisis related issues.
- Own and maintain the Crisis Management Standard including drafting and maintenance in accordance to Group wide policy and standard guidelines.
Business
- Define the Crisis Management Structure, roles and responsibilities to ensure appropriate decision makers are engaged in a crisis in a timely manner.
- Deliver a consistent approach to Crisis Management at Group, Business, Functional and Country level.
- Design and deliver education and training to develop and enhance Crisis Management capability across the Group.
- Design, deliver and support crisis exercises at Group, Business, Function Country level which will develop capability and enable the assessment of crisis preparedness.
- Lead and enable Crisis Management's interaction with Major Incident Management, Cyber Defence Centre, and Crisis Management Teams to manage escalation and information flow.
- Lead the development and testing of Group-level contingency and crisis management plans to ensure that the Group can respond effectively in an emergency.
- Responsible for supporting other Group Risk Control Owners utilising crisis management in the management of their risks.
- Manage a mechanism for continuous improvement and innovation for crisis management.
- Deliver any internal or external performance reporting requirements for key stakeholders.
- Deliver responsibilities as outlined in Crisis Management Plans.
Processes
- Conduct and drive the implementation of Crisis Management process in Group, Business, Functions and Countries.
- Manage external regulatory change landscape and ensure requirements are embedded in the Bank's processes.
- Ensure response, continuity, recovery, crisis management capabilities, teams, plans are implemented, maintained and effective.
- Ensure crisis management plans, playbooks, runbooks etc. are in place, validated and tested as per relevant policy and standards.
People & Talent
- Promotes new thinking, creative solutions to ensure timely and effective delivery of the programme milestones including management of financial and operational risks.
- Promotes lean start-up product development mindset and behaviours at scale.
- Facilitate on-the-job learning from current & previous experience by identifying and communicating transferable lessons, helping to embed these lessons, and encouraging best practice across geographies team.
- Be a self-starter who can initiate and successfully drive programmes and projects to completion with little management supervision.
Risk Management
- Responsible for setting the control environment for Crisis Management for Group, Business, Functions and Countries.
- Responsible for defining the minimum standards of controls and metrics which provide businesses and functions the requirements to manage Crisis Management risks.
- Proactively analyse and advise upon the risks faced by the Group globally and build threat mitigation and resilience into the Bank's Crisis Management capability.
- Internal and external benchmarking of the Risk Management strategy against a set of clearly defined success parameters for Crisis Management.
- Understand and assess the impact of changes in the policy or standards related to Crisis Management and engage with relevant stakeholders to ensure the impact is understood and appropriately implemented.
- Recommend additions/enhancements/changes to Resilience standards, guidelines, procedures, and controls as it pertains to Crisis Management.
Governance
- Responsible for ensuring crisis management framework complies with the operational risk framework, Client Service Resilience Policy and other group policy or control requirements.
- Manage Crisis Management assurance activities as to enable effective oversight of crisis management.
- Ensure the Bank's values, standards and code of conduct requirements are integrated into crisis management framework.
- Ensure compliance with group policies, standards and local regulatory requirements; recommend additions/enhancements/changes to the group policies, standards, guidelines, procedures and controls as appropriate.
- Represent Group Resilience at related governance forums/committee where required.
Regulatory & Business Conduct
- Assess new/updated regulations, review the existing processes/practices to ensure compliance with Crisis Management regulatory requirements.
- Display exemplary conduct and live by the Group's Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
- Key regulators for Standard Chartered
- Group CEO and Management Team
- COO, TTO & Global Head, Group Transformation
- TTO COO Resilience and Technology Resilience
- Operational Resilience Regulatory Implementation Programme team
- Operational Resilience Geographies teams
- TTO COO Risk Management
- CIB, WRB and SC Ventures client segments and Functions
- COOs and Management Teams of all Businesses & Functions
- Country CEOs and Country Management Teams
- Operational, Technology and Cyber Risk (OTCR)
Other Responsibilities
- Embed Here for good and Group's brand and values in TTO COO & GT; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Support any change management initiatives which impact on Resilience and Crisis Management capabilities though the provision of advice and guidance as well as ensuring an effective control environment is maintained.
Our Ideal Candidate
- 10+ years experience in the financial services space with a strong background in technology and operational risk
- Degree level in a related field and professional accreditation with a related industry body
- Certifications: Crisis Management and Business Continuity Management related certification (BCI, DRI etc.)
Role Specific Technical Competencies
- Crisis Management expertise and experience
- Facilitating effective coordination between Country, Business & Function
- In-depth knowledge of Business processes
- Written and verbal communication and presentation skill
- People leader skills
- Business continuity management
- Third-Party Resilience and Risk Management
- Governance and support
- Operational Resilience regulatory and operational experience
- Knowledge of Resolution and Recovery Planning
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together We
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What We Offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
