CMC Markets is a global leader in CFD trading and share investing. Our vision is to provide the ultimate online trading experience so everyone can achieve their financial potential. Since our launch in London in 1989, weve expanded globally with offices across Europe and Asia Pacific. Over
- 2 million clients make 67 million trades with us every year, and were still growing.
ROLE AND RESPONSIBILITIES (include but are not limited to):
The Head of Distribution is charged with delivering our customer strategy, as well as responsibility for business development and relationship management in Singapore. The role will be part of the ExCo team and will take overall ownership for customer experience and lifecycle management in the region. Oversee and directly responsible for CMC's revenue generation in both CMC Invest and CFD business units including Sales, Sales Trading and Business Development.
Key responsibilities:
Responsible for defining & implementing the CMC Markets commercial strategies for the Singapore market in line with the Head of the region.
Raising and advancing the profile, positioning and advocacy of CMC Markets in the region, assess and respond to a changing external environment.
As a member of Singapore CMC Markets Leadership Group, actively participate and contribute to the development of the overall corporate strategy.
Provide clear and visible leadership within the organisation and, as part of the ExCo team, assist in building and managing the business vision for CMC Markets Singapore.
Assume leadership for the high and premium customer strategy in Singapore, creating, building and delivering a high-end customer proposition that clearly positions CMC Markets as the brand of choice for the high-end trader.
Assist in creating, building and delivering the service design for the customer proposition in line with the global customer program ensuring the successful transformation of the customer experience in market.
Ensure the consistent provision of high-quality relationship management and support across all teams to ensure a positive, tailored client experience.
Build and deliver sufficient processes and systems infrastructure to measure customer satisfaction and build a clear understanding of our customer base through customer insight and research.
Ensure the identification and implementation of all relevant opportunities to promote our products and services to our high value clients.
Carry out regular staff appraisals in line with the Companys performance management process and monitor individual/team progress against KPIs and business requirements.
Maintain personal/professional development to meet the changing demands of the role, participate in appropriate training (including all relevant regulatory and legislative training) and encourage/support staff in their development.
When dealing with all customers, clients or colleagues ensure that we provide a clear, fair and consistent high-quality service that presents a professional and positive image of CMC Markets.
Take all reasonable steps to ensure appropriate confidentiality.
Undertake such other duties, training and/or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of this role.
Ensure ongoing fitness and propriety for Certification Regime.
KEY SKILLS AND EXPERIENCE
Detailed understanding of the Retail Derivatives market and Financial Services;
Able to demonstrate passion, enthusiasm, commitment and an in-depth knowledge of financial markets, our products, and our services;
Proven track record of managing a dealing and sales trading execution and service function;
Ability to operate with integrity and an exceptionally high client service mindset and translates this into successful team management approaches;
Ability to act as a role model for team members by demonstrating and reinforcing desired behaviours through a variety of mechanisms;
Proven track record of initiating, building and maintaining strong client relationships;
Ability to take ownership and accountability for key decisions;
Ability to collaborate within the team and across teams to achieve desirable outcomes;
Expert knowledge of our products and platform;
Excellent verbal and written communication skills;
Minimum undergraduate degree in relevant discipline.
KEY OBJECTIVES/KPIS
As per Performance Review
COMPETENCIES
Managing customer service standards and performance
Developing people and teams
Leadership
Decision making
Business acumen
Resilience and drive
Communication and stakeholder management
The Company reserves the right to review, alter and amend job descriptions from time to time in line with business requirements.
CMC Markets is powered by our people. We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace, where our people feel confident to be themselves, feel valued and are able to do their best work. We dont just value differences and unique perspectives, we seek them out and we invite them in, because we know it will lead to better outcomes for everyone.
