Head of Operations (F&B)

Job Description

Responsible for driving and delivering sales revenue in line with the budget while managing costs create and maintain the Standard Operations and Procedures of food service business, which includes food service administration, food safety and hygiene practice ensure and maintain brand standards.

Responsibilities:

Business Operations

. Work closely with management to integrate strategic business continuity management into organization's operations to achieve business goals

. Responsible for the business performance, financial and budget planning of the business unit

. Analyse business performance to optimise sales and profitability

. Work closely with functional support departments as to align with strategic business objectives.

. Responsible for the setting up of new sites, working with contractors and suppliers to ensure timely opening of sites

. Facilitate innovation process within the business unit

Customer Service

. Develop and implement service operations processes

. Drive service quality and customer satisfaction

. In-charge of client management

. Drive customer loyalty for service excellence

People Management

. Oversee all staff related matters including such as hiring, training, performance management, and disciplinary matters

. Develop managers and high-potential employees through organizational talent capability reviews

. Lead, coach and motivate managers to develop organizational and governance strategies and achieve goals

. Facilitate innovation and lead managers to manage change

Adhering to Quality and Standards

. Manage compliance with F&B hygiene policies and procedures

. Oversees restaurants standards and maintenance

Skills/Qualification

. At least 8 years of experience in F&B environment

. Minimum 5 years exposure in management position institutional catering

. Passionate and interest in F&B operation

. Strong business acumen, critical thinking and analytical skills

. Determination to succeed and ability to deliver result

. Good problem solver and self-confidence in decision making

. Ability to lead and inspire the team to achieve organizational goals

. Strong inter-personal skills and to lead by example with hands-on-approach

. Ability to identify the market trends and creative to new ideas to stay ahead of competition