Job purpose:
You will be responsible for managing the daily activities of the Service Center team within the Device Connector Business Area, creating a long-term business partnership and achievement through a professional customer service approach.
Responsibilities:
- Lead and motivate a team of Service Center executives to deliver exceptional customer service.
- Analyse data to optimize performance and provide actionable insights.
- Provide market-related pricing support, GKA pricing information, and revalidated prices to internal stakeholders, customers, and channel partners.
- Collaborate with the Purchasing Department to update lead times and communicate changes to customers.
- Manage forecasting, logistics escalation, and global pricing coordination for projects and assigned EMS customers.
- Offer basic technical support and assist with compliance and approval issues.
- Maintain collaborative relationships with other departments within the company.
- Engage regularly with customers to build positive relationships.
- Support Regional Sales Manager with report submission, sales-related matters, and ad hoc tasks or projects as assigned.
Requirements:
- Degree/Diploma in any discipline with at least 5 years in leadership, preferable in EMS or relevant industry.
- Experience with pricing strategy, market analysis, and global pricing coordination.
- Basic technical knowledge of device connectors and related products is an added advantage.
- Strong analytical and problem-solving skills, with experience in data analysis and performance optimization.
- Strong organizational and time management skills, with ability to prioritize tasks and meet deadlines.
- Proficient in Microsoft office application especially in MS Excel and MS Words.
Why Join Us
- Unlock Your Potential: Benefit from competitive compensation and holistic training programs designed to develop your skills.
- Innovate with the Best: Thrive in a dynamic, collaborative environment that champions creativity and breakthrough thinking.
- Accelerate Your Growth: Seize clear pathways to advancement and build a fulfilling, long-term career with us.
- Get Recognized: Meaningful rewards and recognition for your contributions and performance.
At Phoenix Contact, we are on a mission to push the boundaries of what's possible in the industry, and we're always on the lookout for visionary minds to shape the future alongside us.
Ready to make an impact Join us and shape a future where your ideas matter!
