Assess industry landscape
- Conduct research to analyse emerging industry trends
- Evaluate emerging academic and industry research
- Evaluate impact of potential government initiatives and regulatory changes on the industry and organisation
- Monitor business environment to determine potential impact and/or changes on sales targets
- Assess current and emerging client needs to enhance division's products and services offered
- Analyse competitors performance to assess market position
- Analyse global industry context and trends to identify expansion opportunities
- Identify emerging learning and development tools, products and offerings
- Develop strong industry networks across vendors, partners and institutions
- Identify strategic business partners who contribute to organisational strategies and objectives
Drive innovation and research
- Develop processes and principles for innovation and research activities for products and services
- Assess the feasibility of innovations and new offerings in the context of business performance metrics
- Present research findings and outcomes of innovation projects at management meetings
- Drive cross-functional collaboration with operations or support units to facilitate the effective innovation and implementation of research
- Collaborate with Facilities to create own classroom
- Collaborate with Central Operations to propose alternative to reduce wastage (eg: bottled water)
- Promote productivity and innovation culture within the organisation
Manage products and services portfolio
- Evaluate performance of the division's products and services portfolio based on business objectives and performance standards
- Evaluate supply and demand for the division's products and services
- Conduct experience reviews with clients to identify potential improvement areas
- Recommend enhancement opportunities across the division's products and services portfolio based on business objectives
- Manage inter-organisational initiatives, programmes and projects
Drive sales excellence
- Evaluate the division's sales and marketing strategies and policies to ensure alignment with product development priorities
- Recommend initiatives to support sales target achievement in alignment with organisational strategies and objectives
- Support the development of proposals and sales collaterals based on evaluation of business opportunities
Drive financial performance
- Evaluate budget compliance of the organisation's products and services
- Analyse return on investment to assess the viability of the organisation's products and services
- Evaluate potential opportunities with funding providers and partners to ensure alignment with the development of the organisation's products and services portfolio
- Evaluate strategic business partners contributions to achieving organisational strategies and objectives
- Evaluate potential organisations partnerships and assess the costs and benefits
- Evaluate effectiveness of partnerships and identify room for enhancement
- Lead the development of external funding applications
Manage stakeholders
- Analyse stakeholder needs and priorities
- Establish long-term stakeholder relationships
- Develop action plans to enhance relationships with strategic business partners
- Sustain professional relationships with strategic business partners to support organisational strategies and objectives
- Review quality of professional relationships with strategic business partners to identify areas for improvement
- Implement stakeholder management strategies to drive collaboration
- Manage stakeholder expectations and feedback
Manage partners
- Design partner requirements specification
- Manage partner selection processes
- Assess partner performance and adherence to service level standards
- Cultivate strong relationships with partners
- Manage contractual and performance issues with existing partners
Manage Teams
- Provide direction and guidance to team
- Develop team capabilities
- Promote workforce diversity
- Lead team decision making
Requirements:
- Degree or the equivalent in Tourism & Hospitality, Marketing & Communications, Business Management or other related disciplines with at least 10 years of relevant working experience in sectors related to Tourism & Hospitality
- ACTA/ ACLP/ DACE / DDDLP qualification is preferred, but not mandatory
- Candidates with Product Management experience in the training & education sector and/or experience in Learning and Development is an added advantage.
- Competency in using Microsoft Office applications
- Personal effectiveness skills in time management and strong organizational skills including attention to detail and multitasking skills
- Analytical skills for problem solving and decision making
- Customer focused and a service excellence mindset.
- Possess strong written, presentation and interpersonal communication skills.
- Good team player with a willingness to learn.
- Ability to work independently and under pressure.
