Head Training Administrator (Education Centre) (DSC/ET)

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values - Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture - from the people we hire, to working with each other, to our partners and customers.

About our Line of Business - Mission Software & Services

Our Mission Software & Services business provides leading-edge mission critical command, control, and communications (C3) systems with secured IT infrastructure and managed services. We support our client's innovation journey through design thinking, analytics, and AI-enabled decision support with our full suite of cloud computing solutions. We provide intelligent, actionable insights and sustainable solutions to our valued partners in diverse industries including defence, government, and commercial sectors.

Together, We Can Make A Significant Impact

As the Head Training Administrator, you will oversee all aspects of training administration within the organization. Your role is pivotal in ensuring that training programs are effectively organized, coordinated, and executed to meet the organization's strategic objectives. You will work closely with various departments to identify training needs, develop training plans, and implement training initiatives that align with the company's goals.

Be Part of Our Success

• Develop and implement training admin processes to meet client needs.
• Work with client's department heads to identify and streamline processes for efficiency improvement.
• Coordinate training sessions with internal and external parties.
• Lead and support a team of 15 training admin staff.
• Oversees daily end to end training admin operations.
• Present monthly reports to management.
• Table monthly management meetings.

Qualities We Value

• Degree or equivalent in business, operations management, data analytics or related fields.
• At least 8 years of experience in the management of customer service, training/operations, service planning, and involved in the handling of process improvement and data analysis.
• Strong leadership skills to motivate and lead the team effectively and to ensure that the deployed personnel are loyal, committed to good performance and have the knowledge they need to do their jobs well.
• Process strong interpersonal skills, with the ability to give clear instructions and guidance to the team, provide great customer service and handle high level escalations.
• Has strong analytical skills and the ability to interpret information from numerous sources to address and rectify issues, find focused solutions to business problems, and identify areas.
• Strong grounding in governance, performance management, project management (Especially prior experience in achieving smooth and efficient transition from the incumbent service provider), innovative in-service management.

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone's unique contributions are celebrated.
• Meaningful work and projects that make a difference in people's lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.