Helpdesk and IT support Engineer

Job Description

Responsibilities

. Support and maintain organization's computer systems, desktops, and peripherals.

. Perform end user supports.

. Install and maintain IT equipment and software.

. Troubleshoot hardware and software issues.

Candidates

. Excellent problem-solving and troubleshooting skills.

. Strong communication and customer service skills.

. Ability to work independently as well as in a team environment.

. Flexibility to work outside of normal business hours, if required.

Job Specification

. 1-2 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

. Those who have strong technical knowledge of desktop operating systems, applications, and hardware are welcome to apply.

. Perform onsite and remote troubleshooting to resolve end users issues.

. Ask questions to pinpoint problem.

. Setup workstations for new employees.

. New user account creation.

. Setup and provide support for Microsoft Outlook on Users workstations.

. Assist in IT report generation.

. Purchase of IT equipment, including getting the quotations.

. Maintain IT asset inventory documents.