Helpdesk Engineer

Key Responsibility

• Serving as the first point of contact to operational and user inquiries via phone and email.
• Following up with users to ensure full resolution of issues.
• Collaboration with stakeholders to resolve issues.
• Resolve technical issues by identifying problems, guiding users through corrective steps, or escalating issues to appropriate teams.
• Collaborate with internal teams to improve knowledge base and support processes.
• Create, review and update operational documentation and reports.
• Be proactive and promptly providing first level technical assistance to users questions and problems.

Requirement

• Diploma or Bachelor's degree in Computer Engineer/Computer Science or related field.
• Excellent interpersonal skills with the ability to communicate (both verbally and written) and interact effectively at all levels.
• Familiarity with helpdesk software and technical troubleshooting.
• Strong communication skills and the ability to explain technical details clearly.
• Experience in supporting government agency is preferred.
• Experience with software testing is preferred.
• Singapore citizenship is required