Job Summary:
As a Hospitality Executive - Butler Services, you will oversee the day-to-day operations of the Butler team, ensuring that our guests receive the highest level of personalized service. Your responsibilities will include supervising and mentoring the Butler team, managing guest requests, and ensuring seamless coordination between departments. You will embody Resort World Sentosa commitment to luxury and attention to detail, setting the standard for guest service.
Key Responsibilities:
Team Leadership:
- Supervise and support the Butler team, ensuring high standards of service are consistently met.
- Conduct training sessions and mentor junior butlers to enhance service delivery.
- Lead daily briefings and ensure effective communication within the team.
Personalised Services:
- Assist with check-in and check-out procedures, ensuring a seamless experience for guests.
- Handle guest inquiries, reservations, and room assignments.
- Manage VIP and special guest requests with meticulous attention to detail.
- Assist with guest requests such as unpacking and packing, laundry, and in-room dining services.
Operational Duties:
- Manage cashiering tasks and maintain accurate records of guest transactions.
- Provide guests with information about local attractions, restaurants, and transportation options.
- Arrange transportation, tours, restaurant reservations, and other guest requests.
- Assist with luggage handling and coordinate guest arrivals and departures.
- Coordinate with other departments to ensure seamless service delivery.
- Maintain accurate records of guest preferences and special requests.
Qualifications:
Knowledge and Experience:
- Minimum GCE O Level.
- Diploma or Degree in Hospitality or Business Management from a recognized institution is an advantage.
- Previous supervisory experience in a luxury hotel setting is preferred.
- Flexibility to work various shifts.
- A valid driving license is considered an advantage.
- Proficient in computer and property management systems
