Hotel Front Desk Receptionist

Job Highlights

• Attractive Medical & Dental Benefits
• Friendly Working Environment
• Uniform provided with Laundry Allowance
• Variable Bonus
• Opportunities for career progression

Job Description

The Customer Service Representative will:

. Maintain a friendly, neat, pleasant and professional image to guests

. Welcome and greets guests (by name if known) always in a warm and professional manner according to hotel standard.

. Perform check-in and check-out for hotel guests, room assignments according to guest preferences in an accurate, professional and efficient manner to create an unforgettable stay experience.

. Maintain effective communication within the Front Office department and other departments, especially Housekeeping to ensure seamless experiences for all guests

. Handle cashier duties in accordance to hotel Policy & Procedures

. Perform night audit function including date roll procedures and reconciliation of cashiering transactions

. To be kept informed of all functions, events, and promotions going on in the hotel and citywide.

. Address all residents concerns or complaints with the utmost urgency. Handle all residents queries and questions and avoid referring to other persons or departments unless otherwise necessary.

. Maintain the cleanliness and neatness of all work-related areas

. Work at different shifts that may be assigned based on operational necessities.

. Maintain confidentiality of guest and proprietary information

And the rest of the time, Customer Service Representative will

. Perform other duties and functions as may be assigned by the Duty Manager from time to time.

. Participate in any Front Office initiatives and projects.

. Perform any ad-hoc duties assigned.

. Requires to perform shift work and night shift.

KEY QUALIFICATIONS

. Minimum N Levels or higher

. Qualifications in Hospitality Management from a recognized institution is an added advantage

. Minimum 1 to 2 years of relevant experience in front office preferred

. Good command of English is required Additional language is an asset

. Ability to remain calm and courteous in demanding situations

. Capacity to read situations, understand environments and respond accordingly

. Someone who is a good team player, honest ,details oriented and good interpersonal

. Able to commit rotating shift work and night shifts.