The Hotel General Manager is responsible for the overall management and strategic direction of the hotel. This includes ensuring the highest standards of customer service, optimizing hotel operations, maximizing profitability, and ensuring a positive guest experience. The General Manager will lead a team of department heads and staff to achieve the hotel's business goals.
Key Responsibilities:
Operational Management:
- Oversee daily operations of the hotel, including front office, housekeeping, food and beverage, maintenance, and security.
- Ensure compliance with all health and safety regulations.
- Implement and monitor standard operating procedures (SOPs).
Financial Management:
- Review and manage the hotel's budget, including revenue and expenditure forecasts.
- Monitor financial performance and implement cost-saving measures.
- Oversee financial reporting, including monthly P&L statements.
Guest Experience:
- Ensure the highest level of guest satisfaction and address guest complaints and feedback promptly.
- Develop and implement strategies to enhance the guest experience.
- Monitor online reviews and feedback platforms to maintain a positive online reputation.
Human Resources:
- Conduct performance evaluations and implement employee development programs.
- Foster a positive work environment and promote teamwork and employee engagement.
Sales and Marketing:
- Develop and implement sales and marketing strategies to increase hotel occupancy and revenue.
- Establish and maintain relationships with corporate clients, travel agencies, and other key stakeholders.
- Oversee the hotel's branding and promotional activities.
Strategic Planning:
- Develop and implement long-term strategic plans for the hotel.
- Identify new business opportunities and market trends.
- Ensure the hotel remains competitive in the market.
Quality Assurance:
- Maintain high standards of quality and service in all areas of the hotel.
- Conduct regular inspections and audits to ensure compliance with brand standards.
- Implement corrective actions as necessary.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or related field.
- Minimum of 5-7 years of experience in hotel management or a similar role.
- Strong financial acumen and experience in budget management.
- Excellent leadership, communication, and interpersonal skills.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Knowledge of hotel management software (e.g., Opera, PMS) is preferred.
- Proficiency in Microsoft Office Suite.
