Hotel Operations Manager

Job Description:

. Handles daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest satisfaction

. Anticipate guest needs through observation and offer prompt, efficient service either personally or through effective communication with other departments

. Coordinates with Security with regards to any criminal act within the Hotel or suspicious guests

. Work with relevant departments on vouchers, billing instructions, rebates, deposits to ensure no bad debts, skippers, untraceable charges and allowances.

. Coordinate and take charge of any emergency while higher Management is not on duty in hotel premises. Supervises and executes required emergency procedures in the events of fire, power failure and other emergency situations

. Ensure that pre-check in procedures are effectively carried out according to standard operating procedures

. Deal with guests enquiries, problems and complaints promptly, efficiently and courteously to the satisfaction of guests and interest of the Hotel

. Manages lobby guest flow effectively to ensure that there is no congestion, jumping in to assist where needed.

Requirement:

Able to work independently

Able to work night shifts

Able to work on weekends