HR Manager (Operations)

[About the Role]
The successful candidate will lead a team in ensuring the delivery of efficient and effective day-to-day HR operations that are in compliance with HR policies and processes.

Team Management:

• Provide ongoing training and development opportunities to enhance team capabilities.

• Foster a positive and collaborative work environment.

Process Management & Continuous Improvement:

• Design, implement, and optimize HR shared service and adjunct operations processes to improve efficiency and effectiveness.

• Identify areas for improvement and implement initiatives to enhance service quality and efficiency.

• Ensure compliance with internal HR policies and PSD guidelines.

• Identify opportunities for process automation and leverage technology to streamline operations.

• Stay up-to-date on Workday features and best practices to ensure the HR processes remain current and efficient.

Customer Service & Service Delivery:

• Build strong relationships with internal stakeholders to understand their needs and provide good and efficient service.

• Respond promptly to inquiries and resolve HR-related issues in a timely and professional manner.

• Oversee the delivery of effective and efficient HR services for employee onboarding, contract renewal, retirement, and offboarding.

Additional Responsibilities:

• Oversee the timely and accurate processing of invoices, ensuring all necessary approvals are obtained.

• Actively engage in Workday-related discussions to contribute to system enhancements and modifications.

• Participate in organization and polytechnic sector projects and discussions.

Qualifications and Skills:

• At least (8) years of experience in HR, with at least (3) years in a supervisory or managerial role

• Ability to work independently as well as a team-player

• Excellent communication and interpersonal skills

• Strong organizational and problem-solving skills

• Experience in a shared services environment

• Knowledge of common productivity tools to aid digitalization efforts, and Workday system would be good (but not a must)

By joining our team, you will have the opportunity to contribute to the success of our organization and make a significant impact on the employee experience.