HR/Operations Manager

5 day Work Week, 9am to 6pm

HUMAN RESOURCES

. Full cycle of recruiting, sourcing, pre-screening, on-site interviews and assessing, offering of employment and onboarding

. Identify, attract and source hard-to-find passive talent using different niche sites/online channels and other social platforms and professional networks. Organize and participate in the relevant career events and local job fairs to broaden the hiring needs

. Take steps to ensure a positive candidate experience throughout the candidate selection process.

. Liaise and work closely with the management on recruitment needs and deliver consistent and timely manpower results

. Manage and prioritize and close jobs in a timely and effective manner

. Send weekly updates on hiring progress and prepare monthly reports on recruitment progress.

. Administration work for all on/off boarding

. Assist in HR projects and other HR initiatives when required

. Other ad-hoc duties as assigned

OPERATIONS

. Oversee Operations Trainer to ensure smooth running of all the outlets daily

. Plan and manage weekly rostering for all front of the house staff, ensure that Roster always meet the Management expectation

. Provide training and guidance to new and existing staff as and when needed

. Ensure front of the house staff are totally conversant with the counter SOP/service sequence and the implementing of all company policies and procedures.

. To carry out on-going performance reviews, coach and direct activities to achieve desired performance according to Company's objective.

. To review and analyse daily sales, highlight problem areas and take appropriate action to rectify poor performance. Propose and implement corrective actions if needed.

. Ensure Time Management System is updated daily according to the roster, monitor the overtime of all staff and ensure that it is within the MOM guidelines

. Any ad hoc duties as assigned