Work mode: Hybrid
Onsite Location(s):
Singapore, SG
Additional Locations: China-Shanghai; India-Haryana, Gurgaon; Malaysia-Penang
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, well give you the opportunity to harness all thats within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, well help you in advancing your skills and career. Here, youll be supported in progressing whatever your ambitions.
Boston Scientific (BSC) believes that to grow our business, we must grow our people. With that as context, the HR Service Delivery Director, APAC will be responsible for the ongoing delivery of HR inquiry & transaction support, process design and standardization across regions and businesses. This role supports all our sites in APAC while helping to support standing up the model within the region. This role will partner with the HR Leadership team (HRLT), HR Business Partners (HRBPs), and Center of Excellence (COE) colleagues and business clients to determine priorities in these areas and then execute on solutions which meet those needs. BSC is looking for a driven and credible HR Leader who is passionate and driven to build and engrain a culture of top HR Support at BSC.
Roles & Responsibilities
Bring Subject Matter Expertise to the function to shape the scalable global processes, tools and programs around HR inquiry & transaction support both insourced and outsourced
Provide thought leadership proactively within assigned areas and with broader HR team
Obtain regular feedback and perform needs assessments from stakeholders; consider requests for changes and new products
Benchmark externally including attend conferences, participate in associations and networks, read and research to obtain new ideas and innovative practices into assigned areas. Share learnings with the broader HR teams
Manage 3rd party vendors across multiple HR disciplines including but not limited to Talent Acquisition, Talent Management, Benefits, Compensation & Equity and HR BPOs
Lead, support and partner in various contract related activities including but not limited to lead negotiations, consulting COE partners, supporting other HR Operations teams (HR Technology)
Identify continuous improvement opportunities and new design needs
Manage the governance process for assigned area including:
Clear global and local design guidelines
Alignment among applicable stakeholders
Lead change management and stakeholder communication for Service Delivery
Determine applicable metrics and scorecard, review them at least quarterly and communicate to key stakeholders
Lead and manage internal audit programs
People Leader Role with APAC teams
Increase Service Delivery capacity to support business needs with in-scope services while creating a scalable model allowing for flex support for HRBPs, COEs & HRLT members
Gain clarity and alignment on process, roles, and responsibilities across the HR model
Evolve and optimize Service Delivery operating model
Develop talent and capabilities
Help to foster a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives.
Core competencies to be successful in this role include Global Perspective, Customer Focus, Influence, Execution, Communication, Collaboration
Travel is required for the role up to 10-20%
Requirements:
Bachelor's degree with 9+ years of related work experience or an equivalent combination of education and work experience. Advanced degree preferred
Subject Matter Expert in HR Service Delivery with demonstrated skills in managing outsourced BPO support, understanding policies and local laws, customer service, and process improvement obtained certification where appropriate
Large scale project/ program management experience
Advanced assessment/ Voice of customer data collection and analysis experience
Experience collaborating with numerous HR and Business stakeholders
Ability to communicate complex HR concepts and products to a diverse and broad audience range (HR, non-HR, different cultures, different levels, etc.)
Requisition ID: 589828
As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do as a global business and as a global corporate citizen.
So, choosing a career with Boston Scientific (NYSE: BSX) isnt just business, its personal. And if youre a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!
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