IKEA Alexandra - Customer Relations Officer (Part Time)

Description

Staff benefits include 15% Off all IKEA products.

Role will start 1 November 2024 (3 months seasonal contract)

• MUST Able to work on rotating shifts and support retail operation peak periods on PH and Fri, Sat and Sun.

About the job
.To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:
. Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.
. Ensure that customers issues are handled efficiently and with empathy.
. Actively working towards fulfilling the four tasks of the store.

Your assignment
. I am helpful and friendly in my approach to my customers, always aiming for a win-win situation and for repeat business.
. I record information accurately in the relevant systems so that we can use the resulting analysis to make improvements to our customers future shopping experiences.
. I know the CR action plan and support the goals and targets given to me by my manager to ensure the effective execution of our action plan.
. I know our daily and weekly service targets and this drives me to improve our service delivery.
. Develops a strong knowledge of the delivery and assembly facilities and provide/promote to customer.
. I optimise the relationship with our customers in order to drive sales growth and sustained long-term profitability.
. I am empowered to solve customer complaints within my level of authorisation. I recognise when I need to escalate an issue and then pass on the relevant information to a manager for him/her to be able to deal effectively with the customer.
. Understanding the IKEA Concept, global solutions, tools and working methods and ensuring I use the appropriate manuals from Inter IKEA Systems to help me optimise our customers shopping experience.
. I ensure safety guidelines are met within the Customer Relations area.
. I am able to support the front counter in E&R, Home Delivery and Merchandise & Pick Up area when required.