Incident Manager

The Edge Partnership

Early Applicant

a month ago
Be among the first 50 applicants

Exp: 5-7 Years

Full time

Singapore

Banking/Accounting/Financial Services

Job Description

Our client, a prestigious MNC leading the way in Digital Transformation is seeking an experienced Incident Manager to join the team on a 2-year contract, with the potential for renewal or conversion to a permanent role. In this position, you will play a critical role in managing incidents, ensuring swift resolution, and improving incident management processes within the organization.

Forefront of Digital Transformation

Cutting-edge Technologies

Enterprise Level Systems

Please contact Jeanette or email your cv directly in word format to [Confidential Information]

Please note that due to the high number of applications only shortlisted candidates will be contacted. We regret to inform you that your application for this position was unsuccessful if you do not hear from us in the next 5 business days.

EA License: 16S8131

Recruiter License: R22105628

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Key responsibilities

Drive quick resolution of incidents and coordinate with L2/L3 support teams.
Escalate cases to prevent SLA breaches and delays.
Participate in regular incident review meetings and generate periodic service reports for stakeholders.
Analyse incident trends and monitor Incident Management KPIs.
Conduct post-incident reviews to capture insights and improve processes.
Lead root cause analysis (RCA) sessions and track problem ticket resolutions.
Manage known errors to prevent incident recurrence.
Monitor and report on problem management KPIs.