Proficiencies
On Premises Cloud Virtualization
- Able to manage, administer and monitor all aspect of infrastructure
- Build, Configure and troubleshoot
- Capacity management and reporting
- Preferred with knowledge and experience in Nutanix HCI and Services
Windows (90%) and Linux (10%)
- Able to provision new machines on request
- Able to troubleshoot and escalate for vendor support timely
- Able to maintain patch compliance through patch management tools
- Able to leverage on scripts (e.g powershell) will be added advantages
AWS EC2, CloudWatch, RDS, VPC, Storage Services
- Able to provision new virtual machines on request
- Able to troubleshoot and escalate for customer timely
- Able to maintain patch compliance through patch management tools
- Able to leverage on scripts (e.g. powershell)
Veeam backup
- Able to manage, administer and monitor all aspect of backup
- Manage agent and policies
- Troubleshoot and escalate timely to vendor for backup failures
CyberArk, Solarwinds, Tanium
- Preferred with knowledge and experience in using the tools.
ITSM/ITIL & ServiceNow
- Knowledge in the ITSM/ITIL process and experience in using ServiceNow
- Ensure proper ownership of create and assigned tickets (Incident, Service Requests & Change Request)
- Ensure timely assessment, update and implementation of assigned tickets
