Advise and support corporate demand management in the acquisition and implementation of new services in regards to the IT landscape. Identify and evaluate potential solutions, ensure that requirements are met during development and support the implementation of IT
Lifecycle Management
Advise management on required upgrades of service components to guarantee continued support and required capacity to handle the expected load and volume of changes to keep the service aligned with changing business needs
Service Coordination/product management
Identify opportunities for service improvement. Acts as internal coordinator for the execution of service improvement plans
Requirement specifications
Formulate IT solutions/service requirements
Architecture and design
Contribute to enterprise architecture, start architectures and design or development of new services concerning the IT landscape. Contribute to standardisation and development of technical building blocks
Development (coordination)
Development of new and change of existing IT landscape (including coordination of 3rd party, and own development)
Acceptance testing
Ensure operational continuity and quality of deliverables of external suppliers through testing. Plan, organise and perform the functional acceptance test of new releases, including functional integration testing. Facilitate user acceptance testing of new releases by the business
2nd & 3rd level support
Provide 2nd or 3rd level support on incidents and act as problem manager or SME for problems
Requirements:
At least 5 years of experience in virtual or (hybrid) cloud environments
A minimum BSc in Information Technology or a related field
Microsoft Certified Systems Engineer or equivalent education and experience
A passion for continuous improvement and preventive controls to minimize disruptions
Eagerness to explore new technologies and implement innovative solutions
Experience working in a global IT team
Excellent verbal and written communication skills in English
