As a Representative - Inside Sales, you will interact with existing customers, primarily by phone and email, to increase sales of the Company's products and/or services by obtaining and up-selling orders, creating customer satisfaction and adding value to the customer's buying experience. You will focus on proactive selling techniques to add business or expand current book of accounts. You will collaborate with outside sales to ensure goals are being met.
Responsibilities:
Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
Increases orders by suggesting related items, explaining features, and checks customers buying history.
Owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
Identifies ways for continuous improvement of processes.
Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order.
Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customers promised delivery date.
Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification.
Reports industry trends, competitive pricing and customer feedback to management.
Qualifications:
Polytechnic/JC or Equivalent required; Bachelors degree preferred
Requires knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however fully competent and productive professional contributor (2-4 years).
Familiar with Microsoft Office, and ability to perform basic computer skills.
Ability to perform multiple tasks simultaneously.
Ability to work in team environment.
Ability to communicate clearly, both verbally and in written form.
Attention to detail.
Ability to prospect and market concepts to existing and potentially new accounts.
Ability to take action and solve a range of problems that may be difficult but are not typically complex.
Ability to identify and define problems and possible solutions independently; chooses among existing solutions.
Ability to work independently with general supervision.
Wesco International, Inc., including its subsidiaries and affiliates (Wesco) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer.
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our companys greatest asset is our people. Wesco is committed to fostering diversity and inclusion across our workforce by embracing the unique perspectives, authenticity and individuality of more than 20,000 Wesco employees around the globe. Through our Business Resource Groups , comprehensive benefits plan and our community outreach initiatives, you can be a part of a welcoming work community who provides platforms for your success.
Learn more about Working at Wesco here and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
