This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Thermo Fisher Scientific Inc., a world-class leader in the field of Information Technology, is seeking an individual with a strong work ethic and ambition to join our team as an
Investigator Services Assistant. In this role, you will have the opportunity to work with a team of experienced professionals and contribute to our mission of enabling our customers to make the world healthier, cleaner, and safer.
Responsibilities
- Monitor, track, and effectively manage the resolution of all complaints, discrepancies, and concerns. Collaborate with management or the relevant department for timely resolutions.
- Provide guidance on pre-analytical aspects of the study to ensure smooth flow of data to and from the site
- Triage calls and direct them to the appropriate individual or department for resolution
- Resolve queries to ensure efficient and timely sample analysis by the laboratory
- Notify sites and necessary contacts of all relevant critical values or study-specific requirements
- Monitor and notify the relevant departments or individuals about any site issues for resolution.
- Evaluate requests for additional tests and facilitate necessary actions
- Coordinate and resolve issues with samples and requisition forms for seamless data management
- Amend patient information in the site database as required
- Attend study meetings to discuss risk assessment and business concerns
Job Requirements
- Japanese language proficiency is necessary as the selected candidate is required to support the customer based in Japan and is required to support them via phone and emails, where the medium of communication is in Japanese language.
- Bachelor's degree in a related field or equivalent experience
- Strong communication and problem-solving skills
- Diligent with a keen eye for achieving flawless results
- Ability to work collaboratively in a team environment
- Proven ability to successfully implement projects
Join our ambitious and innovative team at Thermo Fisher Scientific and contribute to our mission of making the world a better place. Apply today!
