Main responsibilities
An Expert has a wide spectrum of responsibilities and actions.
As an expert of his/her team, he/she:
- assigns technical tasks and manages delegation for technical issues,
- animates the team to encourage collaboration and sharing of best practices,
- has a role in supporting technical skills development and provides training when required
- supports new technologies and leverages them to provide consistency of service across streams
- manages service improvements for all Citrix and VDI services supported throughout the organization
- documents, reviews, maintains and shares relevant technical information to the team
- provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
- implements and develops improvements based on the company's best practices,
- focuses on automation and optimum use of the team to improve efficiency,
- drives and delivers root cause for any high severity issue,
- reviews technology changes to identify potential risks,
- is responsible for problem management and resolution
As an experienced professional in Citrix- VDI Services, he/she:
- supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
- is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
- engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects,
- facilitates transformation projects and suggest future directions for new areas of improvement and change,
- manage L3 activities which involve direct relationships with end users and L3 activities like architecture, design, project management, etc.
- guarantees the production readiness and license to operate of new projects and solutions
- is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role
- actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into the company's operations
- actively assists in identifying the most technical skilled candidates for open roles
- define the technical skillset required to support the company's technologies.
As the escalation point of contact for Clients, he/she:
- manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality
- technically coach and develop partner resources to improve productivity
- have to maintain a smooth relation with partners, vendors and global clients/teams
As a member of ISAP/ITS, he/she:
- facilitates collaboration and spread of information from and to the team,
- participates to the department's activities including brainstorming, team building and other team or transversal actions,
- fosters innovation mindset,
- contributes to ISAP/ITS global branding and communication
- focus on automation and optimum use of the team to improve efficiency
Job specific environment and/or organization
- English language
- Working hours will primarily match Europe business hours
- On-call support will be expected on a rotational basis
Qualifications and Profile
- Minimum 810 years of experience in managing an Enterprise Citrix environment, preferably in financial sector.
- Microsoft and Citrix certification such as MSCE and CCEE is preferred.
- Strong experience with Xenapp 7.x, 6.5, Xendesktop 4 / 5.5,7.x in a Windows 2008 /2012/2016 environment and latest versions of the product.
- Experience with Provisioning Services on Windows 2012, 2016 Hyper-V and Netscaler.
- In-depth working knowledge of the Windows environment with at least 35 years of Windows administration experience and a strong understanding of network concepts.
- In-depth working knowledge of Altiris deployment tools, Appsense and Visual Basic, PowerShell scripting.
- Prior working experience with Virtualization, VDI management, App-V and application packaging will be highly advantageous.
- Must be able to perform in 24 x 7 environment and to attend to on-call basis whenever required
- Customer service oriented, able to work in a dynamic and fast paced environment
- Excellent communication, interpersonal and troubleshooting skills
- Must be self-motivated and directed and demonstrate a keen attention to detail and possess the ability to work autonomously
- French language proficiency would be seen as an advantage
Functional
General skills
- Ability to prioritize effectively: Critical
- Ability to work autonomously: Critical
- Ability to work successfully in a team: Critical
- Effectiveness at decision making: Critical
- Adaptability to changing environments: Essential
Technical (Mandatory)
Technical skills
- Citrix - XenApp: Critical
- Citrix - Xendesktop/Netscaler/ADM: Critical
- Altiris: Critical
- Appsense: Critical
- Scripting: Essential
- Windows Server Knowledge: Essential
Other Professional Skills and Mind-set
Management skills
- Ability to deal with issues: Critical
- Manage escalated incidents: Critical
- Capacity to cooperate / work across discipline: Critical
- Capacity to develop others: Essential
Next Step
Prepare your updated resume and expected package.
Simply click on Apply here or email to [Confidential Information] to drop your resume
All shortlisted candidates will be contacted.
Prasant Sirohi
EA License Number: 91C2918
Registration Number: R22106307
