IT Assistant

Job Description

• To provide internal technical support, answering support queries either onsite or via email
• Setting up e-mails for staff requirement
• To perform monthly system health checks and reporting
• To configure/trouble network managed switches
• To provide support on Microsoft 365 solution
• To implement and configure new tools, fix bugs, and assist staff to use IT systems
• Provide IT/End user support (Setup and deploy computers, IT equipment, software, patches, troubleshooting and etc.)
• Incident Management workflow, including appropriate and timely escalation
• Initiate 3rd party vendor support requests if required
• Identify and resolve any IT problem that arises
• Other ad-hoc duty instructed by IT Manager

Job Requirements

• Minimum Higher Nitec or Diploma in Information Technology, Computer Science or relevant
• Fresh Grad / Entry Level / Any work experience as a Technical Support Assistant, Desktop Support Assistant, IT Help Desk Technician or similar role.
• Ability to diagnose and troubleshoot basic technical issues etc.
• 6 to 12 months renewable contract basis.
• 5 days work week.

Others

• Annual Leave / Medical & Dental Benefits after 3 months with Company.
• Transport available near Boon Lay MRT.
• Lunch provided.