IT Associate (EUDM)

How will you value-add

The Consultant under EUDM performs several critical functions within the IT department that support supply and demand and general administration of IT assets (hardware and software). The job holder is responsible for efficient stock management, whether it is forecasting stock levels or housekeeping of the stock in the store.

• Managing IT assets life cycle from planning, receiving, deploying, inventory management to retiring the assets.

• Overseeing the staff onboarding, offboarding, refresh, repair, and loan operations performed by a third-party vendor.

• Supporting the team lead or manager with billing reconciliation by providing accurate and timely reports of stock movement and billing status.

• Assisting with queries relating to the procurement of products and services.

• Handling the workstation and work mobile software deployment procedures, ensuring the software in the VMWare Workspace ONE (WS1) and Intune software deployment tool is correctly set up and deployed in a timely and accurate manner to ensure deployment is right on the first-time basis.

• Collaborating with the Global End User Deployment Management (EUDM), Global WS1 team, Application team, and vendors on software setup and configuration, ensuring the latest software versions are updated, and EOL versions are removed in the MDM (WS1/Intune)tool, workstations, and work mobile to meet business and user's needs.

• Supporting the rectification of vulnerabilities and patches on the workstations.

• Managing requests and working with the Global VDI/DaaS team on the deployment of Cloud PC VDI instances.

• Participating in IT audits to ensure compliance with internal policies and external regulations.

About you

• Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma in Computer Science/ Information Technology or equivalent

• 3+ years experience in operations IT support

• 2+ years Asset Management Experience

• Proficiency in Excel or PowerPoint for IT asset reporting is highly preferred

• Experience in managing suppliers/vendors for services rendered

• Experience with ServiceNow is a plus

• Self-motivated to work on your own and as part of a team

• Detail-oriented, organised, methodical, follow up skills with an analytical thought process

• Ability to work effectively in a fast-paced and dynamic environment

• Agile and adaptable to change

This description reflects the core activities of the role. Still, it is not intended to be all-inclusive, and other duties within the group/department may be required in addition to changes in the emphasis of duties as required from time to time. There is a requirement for

the post holder to recognise this and adopt a flexible approach to work. Job descriptions will be reviewed regularly and, where necessary, revised by organisational needs. Any significant changes will be discussed with the post holder.