Our client is a multinational electronics company that leads the world in developing cutting-edge technology for the areas of consumer electronics, housing, automotive, industrial, communications, and energy.
- Act as the strategic partner for Customer Service (CS) projects, including SFDC sales cloud and digital analytics initiatives.
- Collaborate with business stakeholders to co-create technology-driven strategies that enhance the digital customer experience.
- Lead the definition and tracking of value cases for IT investments in customer service, focusing on business impact and KPIs.
- Analyse business requirements to identify gaps and opportunities, ensuring alignment with overall business objectives.
- Oversee business analysis and requirement-gathering workshops throughout all project phases to drive successful implementation.
Requirements:
- Bachelor's degree in technology with experience in IT Business Partnership and a focus on digitalizationacross various sectors.
- At least 3 years of experience in Post-sales best practices, CRM projects, and hands-on roles as a Business Analyst and Project Manager.
- Excellent communication and presentation skills.
If you are keen to apply for the position, kindly email your detailed resume in MS Word to [Confidential Information]
Please note that only shortlisted candidates will be notified.
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Registration: R24120303
