IT Desktop Engineer

NCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 49 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of digital, cloud, platforms as well as core offerings in application, infrastructure, engineering and cyber security. NCS also believes in building a strong partner eco-system with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information, visit ncs.co.

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

As a Senior Desktop Engineer, the broad area of your job responsibilities will cover the following:

. Ability to guide the team and resolve incident escalated by Desktop Support Assistant in confirming the validity of the problem and seeking and researching for known solutions related to these more complex issues.

. Performed Desktop Support services to users

. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

. Perform imaging/re-imaging

. Perform asset inventories

. Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)

. Updates Incident records

. Creates and updates work instructions (where necessary)

. Document standards and procedures (where necessary)

Ideal candidate should possess the following:

. Min 2 years Service Desk front and back-office experience with experience in leading a team

. Experience in managing virtual team

. Strong people management and leadership skills

. Strong analytical and project management skills