Assist to manage IT functions including hardware maintenance, software application and hardware upgrades, data migration and system installation. Provide hardware support for printers, monitors, Desktop PCs, Laptops, smartphone devices.
Work with the team to plan and execute the selection, installation, configuration and testing of Company's IT Hardware.
Manage, maintain and back up company's IT network and desktop systems on a regular basis.
Identify, investigate and research user questions and problems as well as isolating and resolving information systems problems.
Manage/participate in new setup or upgrade of systems, and monitor system utilization.
Perform problem management (analysis for frequently occurred incident - solve root cause) and troubleshooting of network operating problems, desktop applications, hardware cause identification and resolution.
Maintain and up-keep IT equipment inventory and documentation, in compliance with IT policies and procedures. Responsible for hardware and software licensing and compliance.
User management and general support of application systems and work closely with application and infrastructure teams.
Any other ad-hoc duties as required by the company from time to time.
Requirements
Degree in Computer Science/Information Technology or related discipline.
3-4 years of prior experience (Previous experience working in technical support role (user and system support), within a Microsoft environment)
Proficient in setting up Windows 2016/2019 servers with good knowledge in hardening and securing of Wintel systems.
Competent in the administration of Active Directory, Group polices, DNS, DHCP.
Competent in supporting Windows 10/11 OS, Microsoft 365 services, and other common desktop applications.
Relevant experience in the installation and administration of VMware ESXI and vCenter.
Relevant experience in configuring and troubleshooting firewalls and network switches. Sound knowledge of networking concept or CCNA certification would be beneficial.
Good knowledge of PowerShell/Batch scripting.
Good knowledge of identifying security related issues such as computer viruses, worms, and spyware.
Ability to relate to users from all levels to understand users requirements and balance with system capabilities.
A good team player as well as ability to work independently.
Enjoy providing both phone and face support.
Possess a strong customer-focused attitude.
Willing to work beyond office hours or on weekends to support occasional maintenance or operational needs.
