About Allkin
Founded in 1978 as Singapore's first family service centre, Allkin Singapore (formerly known as AMKFSC Community Services) is a leading community-driven social service agency that believes everyone has the potential to create positive change, regardless of age, race, or background.
Through our service offerings, strategic partnerships, and community initiatives, we unlock opportunities for vulnerable individuals and families to overcome life's challenges, pursue a brighter future, and inspire others to do the same. Today, Allkin uplifts and journeys with diverse communities such as children, youths, families, and seniors at close to 40 touchpoints across Singapore.
The responsibilities and duties would involve a mix of some of the below:
- User Support and Management on all deployed MS 365 applications (Email, Office, Teams, etc) with aim for effective and quick problem resolution.
- Helpdesk Management including coordination of third-party service providers, monitoring of metrics and SLA achievement and implementing improvements
- Install, configure, upgrade, and deploy of computer system, tablet, software, etc.
- IT Onboarding/Offboarding for new staff/departing staff - hardware and software provisioning and collection/disabling upon exit.
- Identity Management (AD account and MS 365 Entra), Access Management (Windows permissions and rights, MS 365 Entra and security), License Management.
- Form good user relations by cultivating trust and building good rapport with users.
- Asset tracking including documentation across lifecycle from procurement to disposal
- Collaboration and management of 3rd party providers to oversee service delivery, performance metrics, and adherence to service level agreements (SLAs)
- Other duties in support of main responsibilities include (but are not limited to) participation in project rollout, support of agency events, purchasing administration, documentation, test and evaluate emerging technologies
- Ad-hoc duties assigned by supervisor
Profile
- Bachelor's Degree in IT, Computer Science or related field Diploma holders with more than 2 years relevant experience will be considered.
- Well versed with Windows 10/11, Windows AD, MS Azure/Entra, MS 365 Environment and Applications.
- Experienced with managing helpdesk services and 3rd party providers
- Knowledge in networking technologies such as SD-WAN, UTM, VLANs, and wireless technologies.
- Good communication, analytical and problem-solving skills team player who can work independently
- Open to taking on new challenges and acquiring new knowledge
- Experienced with IT System Management (ITSM) and Windows Server Administration will be an added advantage.
