IT Help Desk (IT Infrastructural & Security)

Responsibilities

• To assist with incident identification, logging, categorization and prioritization.
• Incident and Problem Management
• Application Support
• General Support
• Network Support
• Cyber security support
• To perform initial diagnosis, escalation and investigation of reported incidents
• To suggest resolution and recovery for reported incident.
• To close the reported incident.
• To provide any front-end support of infra / network related deployment, if required.

Requirements

• Good at Operating Systems and Desktop Support (Microsoft Windows)
• Be able to speak clear and good conversational English
• Possess good telephony skills
• Understanding Computer Hardware and Peripherals
• Network Fundamentals and Troubleshooting
• Essential Cybersecurity knowledge
• IT Service Management and Help Desk Operations