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ALTROCKS TECH PTE. LTD.

IT Helpdesk Engineer (L1)

ALTROCKS TECH PTE. LTD.
Early Applicant
  • 2 days ago
  • Be among the first 50 applicants
Exp: 0-1 Years
2,200 - 2,500 USD/m
Singapore, Ang Mo Kio
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Job Description

  • Receive Service Request / Incident through phone, email and Helpdesk Ticketing tool.
  • Basic technical support at the End User Computing (EUC) and network level: PC, iPad, Laptop, WAN and LAN.
  • User Account Management (Add, Delete and Change) and follow Change Management processes.
  • Escalate to Level 2 engineer if the issue not resolved.
  • Remotely assist users with support needs.
  • Manage and monitor internal assets to ensure accurate inventory records.

More Info

Industry:Other

Function:technology

Job Type:Permanent Job

Skills Required

Inventory Management
technical support
Escalation
change management

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Date Posted: 28/11/2024

Job ID: 101743623

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Last Updated: 28-11-2024 07:21:16 PM
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