IT Helpdesk (Shifts) #IAC

. Provide excellent customer service by responding promptly to inquiries, resolving issues efficiently, and maintaining a positive attitude.

. Diagnose and resolve technical issues related to hardware, software, and network connectivity. (Level 1 support)

. Incident management in logging, tracking and escalating incidents in ticketing system, ensuring timely resolution and follow-up

. Identify and escalate complex issues that were not able to resolve at level 1, to next level support team when necessary

. Contribute and maintain a knowledge base of frequently asked questions and solutions.

. Vendor coordination for customer onsite support when necessary

. Adhere to data centre routine and security procedures

. Working in a rotating shift schedule to ensure 24x7 coverage

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [Confidential Information]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd