IT Helpdesk Technician

Key Responsibilities:

. Respond to helpdesk emails, and phone calls from end-users regarding IT issues, questions, and requests.

. Diagnose and troubleshoot hardware, software, and network problems, guiding users through resolution steps or performing hands-on support as needed.

. Provide remote assistance to users for software installations, configurations, and troubleshooting.

. Install, configure, and maintain desktops, laptops, printers, scanners, and other hardware peripherals.

. Perform software installations, upgrades, patches, and license management for operating systems, productivity suites, and business applications.

. Conduct regular maintenance tasks, such as system updates, disk clean-up, and antivirus scans, to optimize device performance and security.

. Maintain an inventory of IT assets, including hardware, software licenses, and peripherals, ensuring accurate records of procurement, deployment, and decommissioning.

. Assist in asset tracking, tagging, and disposal processes, adhering to organizational policies and regulatory requirements.

. Coordinate with procurement and vendor management teams to order, receive, and inventory new IT equipment and supplies.

. Manage user accounts, permissions, and access rights in accordance with IT security policies and business requirements.

. Assist users with password resets, account unlocks, and access requests for various systems and applications.

. Ensure compliance with user access control procedures and protocols to safeguard sensitive information and resources.

Qualifications and Requirements:

. Diploma in Information Technology, Computer Science, or a related field.

. Proven experience in providing technical support and troubleshooting in a helpdesk or IT support environment.

. Familiarity with operating systems (e.g., Windows, macOS, Linux), productivity software (e.g., Microsoft Office), and common business applications.

. Strong diagnostic and problem-solving skills with the ability to resolve technical issues efficiently and effectively.

. Excellent communication and interpersonal skills, with a customer-focused approach to providing support.