Job Responsibilities:
Troubleshooting hardware and software issues, resolving network connectivity problems, and assisting with the setup and configuration of devices.
Desktop / Laptop / Peripherals / Thin Client / Telephony support including:
o Configure - to reflect global builds template.
o Decommission, install or add.
o Relocate from desk to desk as required.
o In line with agreed business service levels.
Hardware and Software Management
Troubleshoot network connectivity issues
Incident Management
Lifecycle management
Maintain an inventory of IT assets and conduct periodic audits to ensure compliance
Job Requirements:
Bachelor's degree in computer science, information technology
2+ years of experience working in a help desk environment or customer support role.
Prior experience in providing technical support and troubleshooting in a MNC/Financial Sector is highly desirable
Proficiency in operating systems (Windows, macOS) and productivity software (Microsoft Office, G Suite)
Passionate about customer services, goes the extra mile
Good command of spoken and written English
