Position SummaryThe IT Manager is responsible for the management of learning technology and systems. He/She plans and oversees learning technology and system integration, implementation, improvement and maintenance to ensure coherence across the organisation. He/She manages projects related to systems installations and configurations as well as monitoring and maintenance. He/She maximises service uptime, system backups, and manages service licensing and security standards for learning technology platforms and systems.
He/She aims to drive digital innovation, research and data measurement as well as identifying opportunities for technology integration and deployment across the organisation. He/She designs technology roadmaps and implements systems which offer user support/training and responds to user queries. He/She analyses data to evaluate the effectiveness of learning technology and systems, identifying improvement opportunities.
He/She combines analytical thinking with creativity, is collaborative and results-oriented. He/She is able to manage multiple projects effectively and build strong stakeholder relationships to anticipate organisational and learning needs. He/She has a digital mindset and is passionate about driving digital adoption and integration.
- The IT Manager will be responsible for the following:
- Manage Learning Technology and Systems Performance and Support
Establish procedures to maintain services levels across the organisations learning technology and systems- Implement policies to manage data and system security
Define processes to manage system and data backups
- Organise system activities including planned maintenance, system backup and disaster recovery drills
Manage infrastructure operations and incidents- Manage service performance issues and user queries
Create materials and programmes to train staff on use of learning technology and systems
- Manage budgets for learning technology and systems
Analyse return on investment to assess the viability of learning technology and systems- Review processes to assess compliance with the organisations quality assurance policies
- Lead Learning Technology and Systems Integration
Conduct research to identify emerging learning technology and system application across the industry- Assess technology integration and digital innovation opportunities across the organisation
Create roadmaps outlining potential applications of learning technology to drive learning outcomes and business objectives
- Design processes to manage learning technology and systems implementation
Develop a consistent user experience and interface- Establish processes for hardware and software acquisition
Manage technical issues faced during systems integration
- Evaluate effectiveness of the organisations learning technology and systems based on desired objectives and outcomes
Analyse qualitative and quantitative data to assess effectiveness of learning technology against desired learning outcomes and business objectives- Recommend potential technology improvement and innovation opportunities to drive learning outcomes and business objectives
- Manage implementation of quality assurance policies and systems
Develop implementation plans for quality assurance policies and systems- Conduct internal audits to evaluate compliance with quality assurance policies and systems
Manage queries and instances of non-compliance with the organisations quality assurance policies and systems
- Evaluate the impact of quality assurance policies and systems on the organisations performance
Attend to stakeholder management issues
- Communicate with stakeholders to provide relevant updates
Analyse stakeholder needs and priorities- Establish long-term stakeholder relationships
Implement stakeholder management strategies to drive collaboration
- Manage stakeholder expectations and feedback
Design vendor requirements specification
- Manage vendor selection processes
Track vendor performance- Assess vendor performance and adherence to service level standards
Cultivate strong relationships with vendors
- Manage contractual and performance issues with existing vendors
Escalate contractual and performance issues with existing vendors- Build networks with industry partners and vendors to collect insights on emerging learning technology
- Qualifications, Experience & Qualities:
Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience).- Minimum 3 years of experience in a related IT management role.
Strong understanding of IT infrastructure, systems, and operations.
- Strong knowledge of IT security best practices.
Excellent communication, interpersonal, and problem-solving skills.- Ability to communicate technical information to non-technical stakeholders.
Ability to prioritize and manage multiple tasks simultaneously.
- Strong analytical and critical thinking skills.
Good track record in managing complex IT projects and implementing innovative technology solutions- Comfortable to work in a highly-collaborative work environment.
Strong leadership skills and committed to provide exceptional customer service.
Interested applicants are encouraged to visit our website before sending your Resume and
Employment Application to [Confidential Information]. Only shortlisted applicants will be notified.
Job Type: Contract
Contract length: 12 months
Pay: From $
- 00 per month
Schedule: - Monday to Friday
Education:
- Bachelor's or equivalent (Required)
Experience:
- IT management: 3 years (Required)
Work Location: In person
